Take your business to the next level – with fully integrated unified communications

Elevate is an easy-to-use cloud-based unified communications service that helps employees to be more productive and collaborative with a full-featured phone system, combined with audio/video/content sharing, conferencing, and file sharing capabilities.

Whether in the office or remote, Elevate seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one manageable solution oriented around your employee’s needs and workstyles.

Highly reliable

The Elevate voice network is purpose-built for reliability

• East and West coast datacenters provide redundancy and minimize latency
• Stringent prequalification guidelines and proprietary VoIP network testing help ensure a reliable connection and crystal-clear voice quality

Simplified scaling & management

Elevate scales according to the needs of any business

• Order service according to the number of users or resources needed today; pay only for what is used
• Ordering additional service is easy and can be spun up quickly
• Scales to a large number of users per business

Increased productivity & collaboration

Elevate makes a more productive and efficient workforce

• Mobile devices interact seamlessly with the corporate phone system
• Anywhere, anytime, and on any device, creating a more flexible workforce
• Video conferencing and screen sharing empowers collaboration in real time
• Cloud file storage and sharing helps keep documents organized and secure

Business continuity

Ensure that you never miss an important business call

• The Elevate mobile app has full business phone functionality to be used in the event that desk phones become unavailable
• Cloud based systems are immune to local outages. Elevate will try all user devices, then dial phone numbers like cell phones, hunt groups, or other auto attendants.

Lower cost

• Lower infrastructure and operating costs compared to traditional phone service
• Reduces infrastructure and operating costs; no additional hardware to buy
• Consolidates voice and data onto one network
• Flat, per-user rates with unlimited domestic local & long distance calling

DESKTOP PHONES

• Easy-to-use interfaces, rich audio quality and productivity features
• Phones are pre-programmed to work seamlessly with Elevate
• Phones are plug and play, and can be used anywhere there is an internet connection*

Polycom VVX	Cisco SPA	Yealink DECT Cordless	Polycom SoundStation	Yealink T4 series

 

ELEVATE – WHAT’S INCLUDED

Each user receives
• Local phone number with unique extension
• Ability to have up to five endpoints
• Inbound/Outbound Caller ID
• WebFax
• Voicemail box with transcription services
• Elevate Mobile App & Desktop App
• Online Meeting with up to 4 participants (30 with Elevate Pro)
• 2GB per user ShareSync file share and backup (100Gb per user with Elevate Pro)

Each account receives
• Centralized management of all locations
• Auto Attendant with a direct inward dial phone number
• Ability to configure up to 10 hunt groups
• Conferencing: 200 toll-free minutes / month
• Active directory integration for easy configuration of users
• Hunt Group reporting
• Enable/Disable call recording

ELEVATE COMMUNICATION FEATURES

System Features • Voicemail with Transcription • Auto Attendant • Caller ID • Custom Hold Music & Greetings • Direct Inbound Dialing (DID) • Call Flip • Conference Bridge • Hunt Groups • Hunt Group Call Reporting • Email and SMS notifications • Busy Lamp Field / Call Presence

Phone Features • Call Forward • Call Hold • Call Recording • Call History • Call Transfer • Call Waiting • 3-way Calling • Do Not Disturb • Extension Dialing • Configurable Ring Options • Voicemail *Some restrictions apply to countries outside the US

• Administrator Password • Named Ring Groups • Page all Phones • Call Park • Inbound Caller Name • Call Flip • Configurable Line Keys • Speakerphone • On-Hook Dialing • Remote Line Key • Transfer to Voicemail

ELEVATE PRODUCTIVITY FEATURES

Elevate Desktop App
The Elevate desktop app acts like a remote control for the user’s associated desk phone, empowering employees to be more effective and efficient with call management.

• Place, park, and transfer calls with just a click or two
• Call Flip feature moves active desk phone calls to the caller’s mobile devices
• On-screen indicator lets you know if your contacts phone is busy, before you call
• Call history for the last 90 days, includes the contact name, date, and time they called

Elevate Mobile App
The Elevate mobile app enables a mobile device to become a communications endpoint for the Elevate service. Employees can now call or receive calls through the corporate phone system and utilize enterprise-level calling features, no matter where they are.

• All the most important features of your desk phone, right on your mobile device
• Call Flip sends calls directly to your desk phone – without disconnecting your call.
• Rings your desk and mobile phone simultaneously – no more missed calls.
• Includes voicemail transcription, as well as on-screen voicemail management.

Video Conferencing & Screen Sharing
Elevate includes Online Meeting, an easy-to use, reliable video collaboration tool. Includes:

• HD video conferencing eliminates unnecessary travel and empowers teams with remote members to be more productive.
• Screen sharing. The computer desktop can be shared with team members in real-time, improving collaboration and speed of decision making.
• Includes a conference dial-in number, and custom URLs for meetings.

File Sharing & Security
File sync and share with backup for desktops, mobile devices, and file servers.

• The most current version of files from any device
• Easy and secure file sharing
• Integration with Windows file server, Exchange Email, Active Directory, Outlook, Office, and Office 365
• Full control over files, users, devices, and sharing activities